Booking & Tickets
No — just show your booking confirmation email on your phone when you arrive.
We understand things can change at the last minute. If you give us at least four hours’ notice, we’ll issue you a voucher for the value of your tickets to use at a future screening.
Just email
hello@castlesidcup.com with your booking details.
Booking fees are non-refundable.
No — anyone can book online.
But members save money, get free tickets, enjoy bar discounts and help support our community goals.
You can read more on our Membership page.
Visit our What’s On page, choose your film and time, and book online.
You can also buy tickets at the cinema bar/cafe.
At the Cinema
During our soft launch period in December:
• Saturdays: 9:30am – 9pm
• All other days: 1pm – 9pm
• Closed: 18th & 25th December
From 2nd January onwards:
• Open daily 9:30am – 11pm
We’re in the Storyteller building (same building as Sidcup Library):
106 High St
Sidcup, London
DA14 6DS
We have three screens at Castle Sidcup. Screen 1 has 44 seats. Screen 2 also has 44 seats. Screen 3 is our largest, with 70 seats.
Our pre-film programme lasts 20 minutes, so the film will start 20 minutes after the advertised time.
We serve a great selection of local products and refreshments, including:
• Beer from local breweries
• Coffee from Catch – and our whole team is barista trained
• Wine, cocktails & soft drinks
• Nibbly bits & sweets
• And of course… freshly popped popcorn, the true star of the show
Everything is chosen with care, with lots of vegan and local options available.
Please don’t bring outside snacks, food or alcohol.
Our bar has plenty to choose from.
Yes — friendly dogs are welcome in the bar area, as long as they stay off the furniture.
Only trained service dogs may enter the screens.
Yes — we keep a log of all items left behind.
Email
hello@castlesidcup.com and we’ll check for you.
We don’t have a phoneline, but we monitor email closely and reply quickly.
Contact us any time at
hello@castlesidcup.com.
Age Ratings & Children
No — BBFC age ratings are legal requirements.
If a guest looks younger than the film’s certificate, we must ask for ID.
A parent’s confirmation of age isn’t accepted.
If your child is less than 1 year old and they will be on your lap, they don't need a ticket and can enter a screening if it is BBFC certified appropriate (U/PG/12A). At a regular screening, no adjustments would be made to the playlist; the volume will still be at standard level & if your baby makes any noise, you must take them out of the screening.
Alternatively, wait for our parent and baby screenings – coming soon!
‘Child’ tickets can only be purchased for under 14’s.
Under 12's must be accompanied by an adult at all times.
Concessions, CEA Cards & Accessibility
Concessions at Castle Sidcup are self-certifying.
If you feel you qualify for a concession, you’re welcome to purchase one – we want cinema to be accessible to everyone.
Yes — the cardholder pays for their ticket and their carer goes free.
Please email
hello@castlesidcup.com to book these tickets.
Yes — we have step-free access, accessible toilets and dedicated spaces for guests who require step-free seating, along with companion seats.
To book a wheelchair space, email hello@castlesidcup.com
If you’d like assistance when you arrive, just email us ahead of time.
Any problems with booking, email hello@castlesidcup.com.
Screenings & Special Events
We will be starting these as soon as we’ve found our feet!
As we grow in Sidcup, these events will expand even further.
Membership FAQs
To use your free tickets online, you’ll need your patron number and the email address linked to your membership.
Steps:
1. Choose your screening and go to the ticket page.
2. Select the number of Free Member Tickets you’d like to use.
3. Pick your seats and continue.
4. Enter your membership details when prompted.
5. If using more than one free ticket, re-enter the same details as needed.
6. Click Apply — and you’re all set!
If you’re unsure of your patron number or have trouble booking, email
hello@castlesidcup.com and we’ll help.
It’s a five or six digit number you were given when you signed up.
It stays the same when you renew.
You can find it in your original membership confirmation email.
If you can’t locate it, email
hello@castlesidcup.com.
No — memberships last for one year and do not auto-renew.
You can renew at any time using your patron number and email.
Yes — any unused free tickets automatically carry over when you renew.
If your membership expires and you don’t renew, you will lose access to unused tickets.
Your membership is valid for one year from the date you joined.
If you’re unsure, check your original confirmation email or email us.
Not for now – but we might look at changing this down the line!
All gift vouchers are valid for one year from the date they were issued.
If you’re unsure when yours expires, email us.
You can either:
• Purchase a voucher for the approximate value of the membership, or
• Buy the membership in the recipient’s name using your email address (we can update their email later).
If you’d like something physical to give, we can provide a printed voucher or card holder at the cinema.
We don’t have physical gift cards yet, but we’re happy to print your voucher receipt and pop it into a card holder for you.
Alternatively, you can write the voucher code in a greeting card — whatever suits your style!
Building, Facilities & Operators
No — Castle Sidcup is a new, independent cinema run by the team behind Castle Hackney.
But we’re in the same building, so some details may feel familiar.
Yes — if your membership was active when the previous cinema closed, we’ll honour it.
Fill in this form and we’ll set you up:
https://forms.gle/hRwLQuEQAC6ZFw7V6
Getting in Touch
No — but we reply quickly by email.
Email us anytime at
hello@castlesidcup.com.
You can find our current openings here:
https://near.tl/sm/IfGOTGtRq
